I’ve written a lot about the importance of customer service.  My experience goes back to my Polaroid days when the SX-70 was introduced and the initial cameras were 300% defective!  Polaroid, at the time, was so afraid of a class action suit, they actually put some of us on the road making roving rep house [...]

If we’ve learned nothing else from cell phones, it’s the lesson to assume absolutely nothing when the phone goes dead. Here’s the scenario: you’re talking away and suddenly you realize whoever you’re talking to is simply gone.  Years ago you might have assumed they hung up on you.  Today, we just deal with it and [...]

It’s Sunday and I’m in Las Vegas heading home this afternoon.  We came in for an amazing launch of Album Inc’s new Epoca albums.  Great products introduced as only the Cardello’s could pull together.  The event was attended by some of the best known photographers in our industry and it got me thinking about the passion we [...]

I’m actually in Las Vegas this morning and meeting with the sales crew from the Mirage. It’s time to wrap up last minute details on Skip’s Summer School for 2011.  I’ll make a bigger more specific announcement next week, but this is just a sneak preview for a Saturday morning post.
First, it’s time for a [...]

I’m a huge fan of Walk the Talk books, mostly because they serve to remind me that business decisions aren’t rocket science – just common sense. One of my favorites is perfect for the week before Christmas, The Leadership Secrets of Santa Claus.
You’ll have to buy the book in order to get all of Santa’s [...]

Honest, I’m not trying to shirk by duties writing my blog every morning, but for the second time in the last week a photographer has shared such insight on a comment that it merits being shared. 
I’ve followed Charles and Jennifer Maring’s career for at least half of their twenty years.  We used to be [...]

On December 4th I wrote a blog, which is turning out to be one of my favorites, “Don’t just find your own voice. Listen to it!”  One of the photographers who commented is my friend Trudy, now from the SF Bay area.  I’ve never actually met Trudy, but we have talked once on the phone [...]

We’re down to the wire and many of you are chasing last minute orders as December brings 2010 to a close.  In terms of the kind of year it was, you’re the only one who really knows.  Sadly, too often, we get wrapped in judging the success of  the year based on whether or not we [...]

It’s another blog from my Dad and once again, the guy is surprising with the relevance.  As sophisticated as we all think we are with the way we communicate, social media, business practices, marketing and living in an era of almost instant fulfillment, nothing has changed in terms of the fundamentals of good business: customer service [...]

We’re less than two weeks out from Christmas and I’ve got absolutely no point whatsoever to make this morning, except to proclaim my appreciation for all of you who make up this nutty life I have! 
Going back over the last twenty years nobody ever got into the holiday spirit more than me and I guess [...]