A couple of days ago I got an email from a Summer School attendee asking a question about camera gear and what he should bring to Vegas. Instead of an email I just picked up the phone and called him. I was overwhelmed the next day with an email I got thanking me for taking the [...]
Customer Service
Posted on July 31st, 2010 in Customer Service
Yesterday I was flying home and had a couple of hours stopping in Atlanta Airport and hit Phillip’s Seafood for lunch. They screwed up my order, lost the ticket and finally after almost 30 minutes brought it out. The waitress apologized and simply said, “We’re really sorry. Lunch is on us. They shouldn’t have lost [...]
Posted on July 23rd, 2010 in Customer Service, Miscellaneous
As I sat and listened to Matthew Jordan Smith’s presentation the other night, it dawned on me that relationship building is relationship building, no matter what your business focus might be. Matthew had some great stories about how he’s built relationships over the years. All of us are pretty typical of being star-struck when it [...]
Posted on May 26th, 2010 in Customer Service
Tomorrow, I’ll continue with “Profiles”, a series to help you build your network with great industry icons, but I had an experience yesterday with Verizon, that Satan himself couldn’t have done a better job.
Almost 2 weeks ago we had a defective phone and took it back to the same Verizon store we got it from. [...]
The fun of my career these days is the variety of projects I’m working on every week and this past week was no exception. It started with getting the word out on the 50% off discount to WPPI next year for Skip’s Summer School attendees. Then came a few new blogs on GoingPro2010 and a [...]
Posted on May 13th, 2010 in Customer Service, Marketing
Most photographers have a moment in the past when they simply wish they could go back and undo their approach to an unhappy customer. I’m not saying you always have to give in, but just for a moment think about the true cost of taking a hard line with an upset client.
Today’s social media structure [...]
Posted on April 15th, 2010 in Business, Cause Related Marketing, Customer Service, Guest Posts, Marketing, Networking, Summer School 2010, Upcoming Events
Cyberspace has become such an amazing vehicle for not only meeting more photographers, but for re-enforcing friendships and building relationships. Meet Thomas Beaman. He’s been to WPPI several times, although I cannot tell a lie, I don’t remember him. (There go those brain cells again, the ones I lost at a concert in the 70’s!) and [...]
Tags:
Earlier in the week I had a “challenge” with Time Warner. Everything is a challenge with Time Warner – too big with too many layers to dig through and the guys at the top in New York could care less about what’s happening on the front lines. The issue I had doesn’t matter, but the challenge was [...]
A few weeks ago I was in NYC and while standing and waiting for my security badge to get into the PDN building I was getting pretty irritated. The security guard looked at me and said, “You know it takes twice the muscles to frown than it does to smile?”
Okay, so I didn’t believe him [...]
Tags:
There seem to be two trains of thought out there in developing your photography business. We’ve got one school that believes you should develop your core strength and stay focused (pun intented) on that application. In other words, if you’re a wedding photographer, stay focused on growing your wedding business. If you’re a commercial shooter, stay [...]
