Customer Service

A few weeks ago I was in NYC and while standing and waiting for my security badge to get into the PDN building I was getting pretty irritated.  The security guard looked at me and said, “You know it takes twice the muscles to frown than it does to smile?”   
Okay, so I didn’t believe him [...]

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There seem to be two trains of thought out there in developing your photography business.  We’ve got one school that believes you should develop your core strength and stay focused (pun intented) on that application.  In other words, if you’re a wedding photographer, stay focused on growing your wedding business.  If you’re a commercial shooter, stay [...]

I’ve talked a lot about taking advantage of the first quarter’s “down time” quality to analyze what you could have done better last year.  The quote I found from Steve Ballmer at Microsoft, seems a little ironic, considering the public’s attitude that Microsoft has often been out of touch.  Regardless, it rings true for everyone in business today.
“We [...]

Yesterday I spent the day with four movers, two medium size trucks and 8 hours of “Where does this go?”  It was the most fun I don’t ever want to do again!    I was only moving 1.4 miles away and used a local mover, “Tony the Mover”.  I can’t deny for a second I was [...]

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Yesterday’s post reminded me of a message from a good friend who’s a realtor and spoke at one of the programs I was doing several years ago.   Here’s the scenario:   The real estate market is very similar to photography.  It’s all about people skills.  It’s about relationships, trust and communication.
Realtors obviously want you to list [...]

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Last May I left California and moved to Ohio to start a new business.  In the process of moving I obviously had to set up new bank accounts, both business and personal.  Well, last week I received a customer service follow-up call from my bank.   This is the second call since I opened the accounts.
“Hi Mr Cohen, [...]

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