Every night Sheila walks in the door and we’ll both ask each other the same question, “Hey honey, how was your day?” After a twenty minute or so exchange the reality hits us that no matter what business you’re in, the challenges are the same. She’s at Akron Children’s Hospital and I’m in the photo [...]
Customer Service
Last week I talked about working to convince my Dad to do a guest post now and then. Well, I finally closed the deal, but only after we negotiated a life-changing compensation program that hopefully won’t disturb his Social Security and is comparable to what he underpaid me as a kid! What I’m most happy [...]
I’m working on dates for next year’s Skip’s Summer School and one of the hotels I was considering (note the past tense) was Green Valley Ranch. I’ve been to a few programs there and it’s got great potential for this kind of workshop. I contacted them. Gave them the specs for the program and made [...]
This morning I was watching Anderson Cooper on CNN. I was blown away by his ability to interview the parents of a 13 year old boy who killed himself recently after being bullied. In every situation his interviewing skills are always so professional. Sure, it’s often scripted, but think about all the interviews you’ve ever seen on [...]
Watching the news this morning I was blown away by the ever-growing political trend to negative advertise. There were three commercials in a row where the candidate didn’t say a thing about his or her own skills, except, “I’m ___ and I endorse this message!” Meanwhile, they put up a minute of negative accusations about [...]
A couple of days ago I got an email from a Summer School attendee asking a question about camera gear and what he should bring to Vegas. Instead of an email I just picked up the phone and called him. I was overwhelmed the next day with an email I got thanking me for taking the [...]
Yesterday I was flying home and had a couple of hours stopping in Atlanta Airport and hit Phillip’s Seafood for lunch. They screwed up my order, lost the ticket and finally after almost 30 minutes brought it out. The waitress apologized and simply said, “We’re really sorry. Lunch is on us. They shouldn’t have lost [...]
As I sat and listened to Matthew Jordan Smith’s presentation the other night, it dawned on me that relationship building is relationship building, no matter what your business focus might be. Matthew had some great stories about how he’s built relationships over the years. All of us are pretty typical of being star-struck when it [...]
Tomorrow, I’ll continue with “Profiles”, a series to help you build your network with great industry icons, but I had an experience yesterday with Verizon, that Satan himself couldn’t have done a better job.
Almost 2 weeks ago we had a defective phone and took it back to the same Verizon store we got it from. [...]
The fun of my career these days is the variety of projects I’m working on every week and this past week was no exception. It started with getting the word out on the 50% off discount to WPPI next year for Skip’s Summer School attendees. Then came a few new blogs on GoingPro2010 and a [...]
















