I’m working on dates for next year’s Skip’s Summer School and one of the hotels I was considering (note the past tense) was Green Valley Ranch. I’ve been to a few programs there and it’s got great potential for this kind of workshop. I contacted them. Gave them the specs for the program and made [...]
Watching the news this morning I was blown away by the ever-growing political trend to negative advertise. There were three commercials in a row where the candidate didn’t say a thing about his or her own skills, except, “I’m ___ and I endorse this message!” Meanwhile, they put up a minute of negative accusations about [...]
Yesterday I was flying home and had a couple of hours stopping in Atlanta Airport and hit Phillip’s Seafood for lunch. They screwed up my order, lost the ticket and finally after almost 30 minutes brought it out. The waitress apologized and simply said, “We’re really sorry. Lunch is on us. They shouldn’t have lost [...]
As I sat and listened to Matthew Jordan Smith’s presentation the other night, it dawned on me that relationship building is relationship building, no matter what your business focus might be. Matthew had some great stories about how he’s built relationships over the years. All of us are pretty typical of being star-struck when it [...]
Tomorrow, I’ll continue with “Profiles”, a series to help you build your network with great industry icons, but I had an experience yesterday with Verizon, that Satan himself couldn’t have done a better job.
Almost 2 weeks ago we had a defective phone and took it back to the same Verizon store we got it from. [...]
Most photographers have a moment in the past when they simply wish they could go back and undo their approach to an unhappy customer. I’m not saying you always have to give in, but just for a moment think about the true cost of taking a hard line with an upset client.
Today’s social media structure [...]
Earlier in the week I had a “challenge” with Time Warner. Everything is a challenge with Time Warner – too big with too many layers to dig through and the guys at the top in New York could care less about what’s happening on the front lines. The issue I had doesn’t matter, but the challenge was [...]
