Years ago I read a great article written by Donald Libey, a business consultant on the east coast. He talked about Consumer Bundling, which was simply non-competing companies working together to hit a common target. Over my years at Hasselblad you saw promotions and advertising we did with Kodak, Bogen Photo, Polaroid and even L.L. [...]
Some of you are already aware that I’m a regular contributor to GoingPro. Two to three times a week my posts run on that blog as well. I posted this last Friday, but it’s one of my favorites and I wanted to share it here on my own blog.
I consider myself one of the luckiest [...]
I’ve written a lot about the importance of customer service. My experience goes back to my Polaroid days when the SX-70 was introduced and the initial cameras were 300% defective! Polaroid, at the time, was so afraid of a class action suit, they actually put some of us on the road making roving rep house [...]
A couple of life times ago, in a galaxy far far away, Polaroid was a real live company with over 20,000 employees. I was with them for close to 18 years. When the Polaroid Spectra was launched, it headed out to retail after significant research on consumer buying habits. One of the principles behind the [...]
A couple of days ago I got an email from a Summer School attendee asking a question about camera gear and what he should bring to Vegas. Instead of an email I just picked up the phone and called him. I was overwhelmed the next day with an email I got thanking me for taking the [...]
The industry lost one its biggest fans this past Thursday, Mike Bowen. The battle was fought on the fields of the cancer war with a brain tumor. The specifics aren’t important, but the history I had with Mike is the point I want to make this morning.
Our friendship goes back to days before the professional photographic [...]
Forty years ago today I started in the photo industry with an amazing group of guys in the emulsion development group at Polaroid. I was just out of college, actually on academic suspension, after being every parent’s worse nightmare. (I went back to school at night years later.) There were no jobs anywhere and Time Magazine [...]
