Yesterday I was flying home and had a couple of hours stopping in Atlanta Airport and hit Phillip’s Seafood for lunch.  They screwed up my order, lost the ticket and finally after almost 30 minutes brought it out.  The waitress apologized and simply said, “We’re really sorry.  Lunch is on us.  They shouldn’t have lost [...]

Tomorrow, I’ll continue with “Profiles”, a series to help you build your network with great industry icons, but I had an experience yesterday with Verizon, that Satan himself couldn’t have done a better job.
Almost 2 weeks ago we had a defective phone and took it back to the same Verizon store we got it from.  [...]